Best value
Partnership is key to the success of our
community projects. We aim to share workload, experiences and
expertise so that we can achieve targets together. Wherever
possible, we share clear objectives and a vision to exceed
customer requirements. Together, we can provide a seamless
service that extracts best value from our clients’ assets and
investments.
We have set challenging targets:
- improve performance
- enhance service delivery
- deliver residents, neighbourhoods and communities needs
- deliver a competitive service
- engage residents and communities
through structured consultation processes.
Our aim is to generate cost-effective activities that develop, not detract from core social housing services. We recycle savings back into the services so that additional funds can be used to improve the quality of the services.
To do this, we discuss residents’ service needs and recommend options that represent value for money without loss of service quality. We continually encourage residents and clients to ask this question…are the services delivered effectively, efficiently and are of value for money?
This partnership approach helps to manage and limit risk for our clients, safeguarding their reputation and ensuring that they can meet housing association, Audit Commission and customer satisfaction objectives and comply with external and internal audit requirements.
