Community
To build understanding and tackle challenges together, we
actively engage residents and communities in the successful
delivery and implementation of partnership plans. We encourage
constructive feedback on service delivery by asking simple
questions such as:
- What do we do well?
- What have we not done?
- What services could we add?
- What areas of the services do we need to improve?
Through constant feedback, we understand the diversity in the communities we support. So our aim is to enable all of our customers to benefit from services, from people in independent and sheltered accommodation to groups that are hard to reach. By working with tenant liaison officers on community engagement programmes and regeneration projects, we can help everyone to enjoy the neighbourhoods where they live.
We also support and deliver a variety of services that benefit hard-to-reach groups. These range from simple things like replacing spent lamps or smoke alarm batteries to community garden projects for independent living or facilities management in centres that benefit the community.
When things go wrong
If you
need to complain about any part of our service, please read
the complaints
procedure, then fill
in the complaints
form, tell
a member of the team or write to us, and we will get back
to you as soon as we can.
“Proactive,
responsive, flexible and very trustworthy.”
Paul Hudson, Catalyst Housing Group
