Service standards
We are proud of the high standards that we set. We offer a
transparent service with defined service level agreements backed
by robust routines, processes and procedures to enhance service
delivery. Our stringent internal processes are independently
validated by full certification to BSI (British Standards Institute)
ISO 9001:2008 Quality Management. We monitor our own standards
weekly using planned site reviews and independent mystery shopper
schemes.
As a result, we are widely recognised for our skills, qualifications and experience within the cleaning, grounds and environmental services industry. We have gained outstanding references from residents and clients and many clients are now placing third generation contracts because they are so confident in the service we provide.
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