The team
We recognise that our most important resource is our people.
We recruit people from the local economy and are fully committed
to training and development, so that employees gain the necessary
skills and reach their full potential.
As part of that process, we actively support people on back-to-work
projects and operate a comprehensive staff development programme
that includes:
- identification of training needs through gap analysis
- personal development plans for all employees
- continuous skills development programme
- quarterly performance review
- annual appraisal
- employee satisfaction questionnaire.
We want highly-motivated people to join the Just Ask Team,
with a ‘win win’ attitude, a passion for customer satisfaction
and the self drive to make a real difference in the community.
We encourage our teams to take the time not just to deliver
great service standards, but also to understand the community
they work in and to consider how they can help.
By investing in people like this, we produce confident, highly-qualified,
safety-conscious, customer-driven teams. It’s a further testament
to the success of this approach that staff retention rate is
in excess of 95%.
“Please pass on my thanks to your staff. They opened the door for me, saw I was struggling and asked if I needed any help, they carried my shopping up to my flat for me.”
Resident feedback