The team
We recognise that our most important resource is our people. We recruit people from the local economy and are fully committed to training and development, so that employees gain the necessary skills and reach their full potential. 

As part of that process, we actively support people on back-to-work projects and operate a comprehensive staff development programme that includes:

• identification of training needs through gap analysis
• personal development plans for all employees
• continuous skills development programme
• quarterly performance review
• annual appraisal
• employee satisfaction questionnaire. 

We want highly-motivated people to join the Just Ask Team, with a ‘win win’ attitude, a passion for customer satisfaction and the self drive to make a real difference in the community. We encourage our teams to take the time not just to deliver great service standards, but also to understand the community they work in and to consider how they can help.

By investing in people like this, we produce confident, highly-qualified, safety-conscious, customer-driven teams. It’s a further testament to the success of this approach that staff retention rate is in excess of 95%.

“Please pass on my thanks to your staff. They opened the door for me, saw I was struggling and asked if I needed any help, they carried my shopping up to my flat for me.”
Resident feedback